Genie Terms of Service

Effective September 15, 2026

Welcome to Genie. These Terms cover Genie and our related apps, features, and services (the Products), provided by Genie Travel, Inc., a Delaware corporation (Genie, we, or us). Please read them before using Genie. By creating an account, indicating agreement, or accessing or using the Products, you accept these Terms. If you disagree, please do not use the Products. You must be at least 18.

Our Privacy Policy explains how we handle information, and Section 8 lists the related policies. Section 7.11 requires individual arbitration where enforceable and waives class proceedings, including in court, with a 30-day opt-out as described there. Section 9 explains the replacement rules for consumers protected by Australian, UK, French, Polish, or New Jersey law. Those rules apply from the start of the agreement, not just after a dispute.

Please read this first: Genie will make mistakes

Genie is experimental. Its AI is probabilistic and non-deterministic: the same instructions can produce different results, and errors will occur. It may misunderstand instructions, invent or misremember facts, misclassify sensitive information, share information with an unintended recipient, or take an incorrect, unwanted, or missed Action. Errors can occur even when you provide accurate instructions and use confirmations, privacy settings, or other safeguards. Disclosures and transactions may be irreversible.

To the fullest extent permitted by law, you knowingly assume these risks and accept the resulting financial, contractual, legal, privacy, reputational, and other consequences of using Genie, including errors that occur despite your proper use of the Products. You are responsible for deciding which information, permissions, and tasks to entrust to Genie, checking important results, and supervising consequential Actions. Do not use Genie where an error would create an unacceptable risk.

Section 7 explains the disclaimers, liability limits, and indemnity that apply. A privacy control or confirmation is not a promise of error-free performance. This acknowledgment does not replace legally required consent or override rights that cannot lawfully be waived. Section 9 controls the particular consumer claims and markets identified there.

Why these limits are here. Genie provides probabilistic assistance, not insurance against every outcome of the information and tasks you entrust to it. Even accurate instructions and safeguards cannot eliminate every AI error. These limits are intended to make that assistance commercially workable at consumer prices. They are intended to keep residual exposure proportionate to the service, rather than to every downstream transaction or consequence. They allocate residual risk; they do not authorize us to disregard legal duties.

1. What Genie does

Genie is a personal AI assistant with memory that carries across conversations, social communication, recommendations, and the ability to act on your behalf. It learns from information you provide, connected sources, and your interactions under these Terms and the Privacy Policy.

We charge for subscriptions and purchases and may earn commissions, referral fees, sponsored-placement fees, or pay-per-click revenue. We disclose material paid relationships where required. We do not sell your personal information. We use international infrastructure and service providers as described in the Privacy Policy.

2. Information, memory, and social sharing

2.1 What you tell Genie and the sources you connect

What you tell Genie is not private by default. Genie does its best to work out what to share and what to keep close, but it can get that judgment wrong. This describes its design, not a guarantee of confidentiality. Genie uses what you make available, your activity, and its inferences to communicate under Section 2.2.

When you connect a source, you authorize Genie to access, copy, collect, index, process, and exchange its information and interact on your behalf. Sources may include messages, email, calendars, contacts, photos, calls, and other accounts. You must have the necessary authority and follow the source's terms. Reading information and sharing it socially are different uses; Sections 2.2-2.4 and source restrictions govern sharing.

Voice and call features may record, transcribe, or analyze communications as disclosed. Please obtain legally required participant consent. Disconnecting a source stops future access, but not use of data already indexed or memories already saved. The Privacy Policy explains deletion and source restrictions.

2.2 How Genie decides what to share

Genie is designed to act like a thoughtful, well-informed friend. It uses context, relationships, the information involved, and your settings and instructions to judge what to share and what to keep close. These judgments are not promises about who will receive particular information. By using Genie, you authorize this natural-sharing model:

Ordinary information. Genie may proactively communicate, summarize, paraphrase, and share ordinary information and inferences with your connections when it considers that relevant and natural, without separate approval of each item or recipient. This includes information told only to Genie.

Things to keep close. Genie aims to hold back information marked private, confined to a person or group, or otherwise judged better kept close. Those signals do not guarantee a fixed audience.

Sensitive Categories. Genie is designed to take extra care and avoid sharing legally sensitive information with connections unless you clearly choose to share it. Legally required consent and restrictions still apply.

Section 2.4 covers judgment errors, Section 4 covers disclosures for Actions, and Section 6.3 licenses promotional uses.

2.3 Sensitive Categories

Sensitive Categories means only information that applicable privacy law specifically protects as sensitive or special, not a broader category we choose ourselves. Depending on the law, this includes racial or ethnic origin; social or caste status; religious, philosophical, or political beliefs; union membership; health or disability; sex life or sexual orientation; genetics; identifying biometrics; precise location; citizenship or immigration status; government identifiers; protected account or financial credentials; criminal history or victim status; private communications with people other than Genie; and children's personal information. The applicable law determines the category, regardless of how our systems classify it.

2.4 We try to get the balance right, but there is no guarantee

Genie may share something you wanted kept close, withhold something you wanted shared, or misunderstand context. There is no guarantee of correct classification, inference, sharing, or withholding, even with private markings and clear instructions. You accept the consequences under the opening acknowledgment and Section 7. Please do not entrust Genie with information whose disclosure would be unacceptable to you.

2.5 Your memory and sharing controls

Genie may retain facts, preferences, summaries, and inferred interests across conversations (memories), separately from source content and shared-model training. To guide what Genie shares or remembers, you can use available controls or contact us to limit sharing, mark information private, change connections, or request review, correction, or deletion. The Privacy Policy explains deletion and disconnection. These controls help you express your preferences, but can't guarantee correct sharing or complete, accurate, or permanent correction.

Withdrawing consent takes effect going forward; it does not undo earlier lawful processing or disclosures. It may limit or prevent some or all Products. Where lawful, we may suspend or close affected features or your account if we cannot reasonably provide them without that processing.

2.6 Groups

Group contributions are shared with the whole group. Genie may read, respond within, and summarize the conversation for participants. Administrators may add or remove members and manage the group. Members may copy, repeat, or re-share contributions beyond Genie's control. Leaving does not necessarily remove earlier contributions from other members' history or Genie's group context. The natural-sharing model and applicable legal restrictions continue to apply.

2.7 What changes cannot undo

Changing permissions, removing connections, or deleting information cannot retrieve copies others have received or undo completed transactions. Those changes govern future processing, subject to applicable legal obligations.

3. Your information

Inputs include content, instructions, and information made available actively or passively, including connected-source information. Outputs are AI-generated results. Together, we call them Materials. Genie does not claim ownership of your Materials; Section 6.3 and the Privacy Policy explain our rights to use them. Required consent and source restrictions apply separately from this agreement.

4. Payments and Actions

4.1 Subscriptions and purchases

When you buy a paid feature, you agree to the disclosed fees and taxes and authorize us or our processor to charge your payment method. Please keep payment details accurate and use only a method you are entitled to use. We may wait until payment clears before providing paid access. You are responsible for payment-method restrictions and holds. Fees are in US dollars unless stated otherwise. We may change prices, subject to required notice and consent.

Subscriptions renew automatically at the disclosed price until canceled. You can cancel a store-billed subscription through that store, or a directly billed subscription through Genie's billing controls or by contacting us. Cancellation stops future renewals; access may end under Section 7.2. Please remember that deleting your account does not necessarily cancel store billing. Payments are non-refundable and partial periods are not credited, except as required by law or Section 9.1.

Stores and processors handle their own billing services. We are not responsible for their errors to the extent permitted by law. For immediate access during a statutory withdrawal period, we obtain required requests and acknowledgments. Mandatory cancellation, withdrawal, and refund rights still apply.

4.2 Letting Genie act for you

An Action includes communications, bookings, purchases, payments, and interactions with connected accounts. You authorize Genie to take Actions it determines are responsive to your Inputs, including through enabled sources, without separate approval each time. You appoint Genie as your agent to transmit relevant information and authorized payment credentials, accept third-party terms, and enter agreements, commitments, and transactions that bind you as if entered directly.

Please use settings and instructions to guide Genie and configure restrictions in connected services. You remain responsible for monitoring Actions; those controls do not guarantee correct execution. You may revoke authority going forward through available controls or by contacting us, without undoing completed or already-committed Actions. You must have authority over each account, credential, payment method, and transaction you provide or enable.

4.3 When something goes wrong

Please double-check important Actions and monitor the assistant. You are responsible for your Inputs, Actions, and use of Outputs and their consequences, including purchases, fees, taxes, commitments, unintended Actions, and execution errors, to the fullest extent permitted by law. This includes mistakes despite accurate instructions and proper use.

We try to help with mistakes, but can't take on a contractual duty to investigate, correct, reverse, remediate, or reimburse every one.

The Genie Parties are not responsible for unintended or erroneous Actions or resulting losses, charges, or liabilities, subject to Sections 7.7 and 9. Any help we provide creates no continuing obligation or additional liability. Mandatory unauthorized-payment, refund, and other non-waivable protections still apply.

4.4 Working with other services

When Genie arranges a third-party purchase for you, you—not Genie—are the purchaser. User-to-user payments and pooled purchases follow the roles described in the Community Payment Terms. Genie acts as your agent, not as buyer, seller, or merchant of record. Third parties process payments and supply goods and services under their terms, including pricing, cancellation, and refunds. Please follow those terms. If a problem involves a supplier, please raise it directly with them; supplier disputes are between you and the supplier.

Third-party models, content, links, and integrations also have terms you must follow. We do not warrant or endorse them, or take on a duty to evaluate their accuracy, legality, rights compliance, quality, security, availability, or any other aspect. The Genie Parties disclaim responsibility for them to the fullest extent permitted by law.

4.5 Safeguards and confirmations

We may ask for confirmation, apply limits or verification, or refuse, delay, or stop an Action. These safeguards are discretionary unless law or an applicable source platform requires them. They are not foolproof: no safeguard or activity record is guaranteed accurate, complete, or effective. You remain responsible for independently checking and monitoring Actions.

4.6 Our role when acting for you

Acting as your agent under these Terms does not create a fiduciary, professional-adviser, employment, partnership, joint-venture, or similar relationship or additional duty, except as non-waivable law requires.

4.7 Promotions

Promotions have their own disclosed rules, which control their subject matter. Unless stated otherwise, credits cannot be transferred, have no cash value, and may expire. We may change or end programs and withhold or reverse rewards for fraud, abuse, or violations. Applicable law and taxes apply.

5. AI features and Outputs

5.1 Please double-check important answers

Outputs may be inaccurate, incomplete, biased, or outdated. Please verify important information and whether it is suitable for your purpose before relying on it.

5.2 When you need professional or emergency help

Outputs and Actions are not legal, medical, financial, tax, immigration, travel-safety, or other professional advice. Genie is not an emergency service or substitute for professional care.

5.3 Using Outputs

You are responsible for your use of Outputs. Do not rely on automation without meaningful human review where unlawful, unsafe, or inappropriate.

5.4 What you can do with Outputs

You may use your Outputs under these Terms. We cannot promise they are unique, copyrightable, accurate, or free of other people's rights. Others may independently receive and use similar results. Outputs are not Genie's endorsed statements.

5.5 Helping Genie improve

We may use eligible Materials to develop, provide, maintain, secure, and improve the Products and our other products and services, including training AI models. The Privacy Policy explains the prospective training opt-out, safety-review exception, continued use of previously trained models, and applicable consent and source restrictions. Personal memory and training are different, but making Materials available permits both as described there.

5.6 Letting people know AI is involved

We provide legally required AI interaction notices and content markings. Please do not defeat those required disclosures or misleadingly present AI as human.

6. What we ask of you

6.1 Your account

Please provide accurate, complete, current account information and the name you ordinarily use. Keep one account for personal, non-commercial use unless we agree otherwise. You are responsible for all account activity and keeping your credentials secure, subject to non-waivable protections. Do not share access; contact us immediately if you know or suspect your account or credentials are compromised. We are not liable for your account-related acts or omissions.

You may not use Genie if under 18, a convicted sex offender, barred by law, or previously removed without our written permission to return. By using Genie, you confirm you meet these requirements. Anyone accepting for another person or organization warrants authority to bind them; an organizational user includes that organization.

6.2 Using Genie responsibly

Please respect others and follow these Terms, our Community Standards, and AI Terms. You must not use Genie unlawfully, unethically, or disruptively; violate rights; or submit, generate, store, or distribute inaccurate, defamatory, fraudulent, abusive, hateful, obscene, pornographic, excessively violent, invasive, or otherwise objectionable content. Do not send spam or malware, steal credentials, misuse reporting, trade service-derived data, disrupt systems or users, use unauthorized bots or modifications, or evade controls.

Without written permission, do not copy, modify, distribute, display, publish, commercially exploit, or create derivatives of information obtained through Genie; reverse-engineer, decompile, disassemble, or decode our technology or algorithms; use or remove proprietary notices; or mine, scrape, or extract service information manually or automatically. Do not benchmark Genie, build competing products with it, or use the Products or Outputs to train, fine-tune, distill, or improve other AI. Express rights in your Materials, temporary browser caching, other express permissions, and non-waivable legal exceptions still apply. Otherwise, use Genie only as these Terms permit. The AI Terms add AI-specific restrictions. The protected-review exception in Section 7.16 applies to these restrictions. An inaccuracy introduced by Genie does not, by itself, violate this rule; the Terms’ allocation of responsibility for Outputs and Actions still applies.

6.3 Materials license, promotional rights, and deletion

You grant Genie a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, use, reproduce, process, modify, distribute, display, and create derivative works of Materials to provide, operate, develop, train, and improve the Products and our other products and services, as permitted by the Privacy Policy. Social disclosure follows Section 2. License rights continue for as long as we lawfully retain the Materials and for permitted continued use of trained models and de-identified or aggregated data.

Promotional license. To the fullest extent permitted by law, you grant Genie, our affiliates, and business partners a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, modify, create derivative works from, publicly perform and display, and distribute content you make public or share openly through Genie, together with your name, username, profile image, likeness, and voice, and those of people featured in that content, for commercial and non-commercial purposes, including advertising, sponsored, and promotional materials for Genie and the Products.

No compensation or additional approval is required. This license is irrevocable and survives deletion of the content and account closure, except where applicable law requires us to honor withdrawal, objection, erasure, or additional consent.

We will not use content kept private for advertising or promotion contrary to its settings. Your rights-and-consents warranty in Section 6.5 applies. You grant only rights you own or are authorized to grant; another person's appearance in content does not itself establish their consent.

You may request deletion as explained in the Privacy Policy. Disconnection, suspension, or termination does not itself require deletion of every Material or memory or terminate the surviving rights above.

6.4 Using our software, designs, and trademarks

Genie and its licensors own the Products, underlying technology, designs, and trademarks. You receive a limited, personal, non-exclusive, non-transferable, non-sublicensable license to use the Products as permitted. The app license permits one copy per applicable device, subject to Section 7.12. Do not act inconsistently with our ownership or use our trademarks without written permission. All other rights are reserved.

You must provide compatible equipment and connectivity and pay the related charges. We do not guarantee availability on any device, system, or in any location. Updates may install automatically where permitted.

6.5 Information and rights you provide

Before making information or access available to Genie, please make sure you have the necessary rights. You represent and warrant that you have all rights, licenses, consents, and authority needed to provide Inputs, permit their described use, authorize Actions, and use Outputs without violating law, other people's rights, or third-party terms. This includes information about other people. Section 7.8 applies to related claims.

6.6 Information to keep outside Genie

Please do not give Genie information you are prohibited from disclosing or entrust regulated information where Genie would not satisfy your obligations. Genie is not a regulated-data vault. You must not deliberately collect or profile children. The Privacy Policy explains incidental information about minors.

7. Legal terms

7.1 Changes to these Terms

We may update these Terms from time to time. Updates take effect when posted or on the stated later date. We will use reasonable efforts to notify you of material changes and provide any legally required notice or consent process. Please check for updates; reviewing them is your responsibility. Continued use means acceptance where lawful. No amendment applies to a dispute for which arbitration has already begun. If you disagree, please stop using Genie. Section 9.3 replaces this change mechanism for the consumers it covers.

7.2 When access is restricted or ends

Subject to the replacement rules in Section 9, your license automatically ends if you breach these Terms. We may restrict, suspend, disable, or delete your account, Materials, or Products, with or without notice, for any or no reason, subject to applicable law.

When access ends, that alone does not require us to keep or delete Materials; the Privacy Policy explains retention and erasure. Termination does not limit our other remedies. Provisions intended to continue afterward, including payment, risk allocation, retained-use rights, intellectual property, liability, indemnity, and disputes, remain in effect.

7.3 Trying beta features

Trying a beta is optional and at your risk. Features may change or disappear and cause irreversible failures, data loss, or incompatibility with earlier versions. You may not be able to return to an earlier version or recover its data. If we identify a feature as closed or confidential, please keep it that way: you must not disclose the feature, related Outputs, screenshots, or recordings without our written permission.

7.4 How Genie may change

We may add, change, restrict, or discontinue any Product, content, or integration at any time without notice, except as law requires. No feature or availability is guaranteed. Section 9 governs affected consumers' paid periods, changes, and refunds.

7.5 Please keep your own copies

Please keep independent copies of anything important so you are not relying on Genie alone. Genie is not a backup service, and we can't guarantee storage, preservation, transmission, access, recovery, or compatibility of Materials or connected-source data.

7.6 What we can and cannot promise (warranties)

The specific consumer liabilities preserved in Section 9 are outside these exclusions.

Genie Parties means Genie and its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, service providers, and licensors.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PRODUCTS, OUTPUTS, AND ACTIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE." THE GENIE PARTIES DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, except express commitments in these Terms. We do not warrant accuracy, completeness, security, reliability, compatibility, uninterrupted service, correct memory, disclosure, or execution, or any particular result. Advice or information outside these Terms creates no warranty.

The Genie Parties disclaim responsibility for user and third-party content, including offensive, illegal, or misleading material, and for harm to devices or loss, corruption, deletion, or failure to store or transmit data, subject to Section 7.7.

7.7 Limits on liability and rights you keep

Section 9 explains which consumer claims are outside the cap and exclusions below. Repayments due under Section 9.1 are separate from capped damages.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE GENIE PARTIES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, USE, INFORMATION, OR DATA; BUSINESS INTERRUPTION; OR SUBSTITUTE GOODS OR SERVICES. THEIR COMBINED AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF USD $100 OR THE FEES YOU PAID THE GENIE PARTIES FOR THE PRODUCTS IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Third-party transaction payments are not Product fees.

These exclusions and limits apply however caused and under any theory, including contract, tort, ordinary negligence, and strict liability; cover AI, memory, disclosure, and Action errors; and apply even after notice of possible harm or failure of a remedy's essential purpose.

Nothing in these Terms excludes a liability, duty, remedy, right, or consent requirement that applicable law does not allow the parties to exclude. Mandatory consumer, privacy, payment, and other protections prevail. The risk allocation, disclaimers, cap, and indemnity apply only to the extent lawful.

7.8 Responsibility for claims (defense and indemnity)

Section 9.2 replaces this indemnity for the consumers it covers.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Genie Parties from all claims, losses, damages, liabilities, costs, and expenses, including attorneys' fees, arising from or relating to your breach of these Terms or law; violation of third-party rights; misuse; Inputs, Actions, or use of Outputs; or negligence or willful misconduct. This is not limited to claims involving your wrongdoing and includes claims arising from unintended or erroneous Actions, to the extent lawful.

Genie or the affected Genie Party may control the defense, proceedings, and settlement in its sole discretion, and you must cooperate fully. This Section is subject to Section 7.7's non-waivable-rights provision, not its cap on the Genie Parties' liability.

7.9 Messages from us

We may contact you through push notifications, email, phone, or text for service and, where permitted, marketing, including automated messages. Marketing consent is not a condition of purchase. To stop marketing messages, use the available unsubscribe controls or contact us. Necessary service notices may continue through another appropriate channel.

Where offered, verification, availability, waitlist, and product-update texts follow the notice shown when you enroll or request them; legally sufficient consent still controls their scope. Message frequency varies and carrier charges may apply. Reply STOP to stop texts, HELP for help, or contact hi@geniegetsme.com. Stopping texts may prevent text-based verification or access through that method. To rejoin, follow the program's instructions. Carriers are not responsible for delayed or undelivered messages; Genie's liability limits also apply.

7.10 How we review activity

If something concerns you, you can send a report to hi@geniegetsme.com. We may monitor, review, filter, remove, or restrict Materials, Actions, and accounts, including for suspected violations, but we are not required to do so except under mandatory duties. Data-use restrictions still apply. Having this ability does not make us responsible for all activity.

7.11 Resolving disputes: arbitration and class-action waiver

Please contact us first. Before proceedings, send written notice explaining the dispute and the relief you seek, and allow 60 days for good-faith resolution. Send notices to hi@geniegetsme.com or the address below. You must complete this process before starting arbitration. Claim deadlines are extended only where applicable law or arbitration rules require. The court exceptions below and regulator complaints remain available.

This process does not extend a statutory demand-response period, require you to repeat a legally sufficient demand, or prevent proceedings after a shorter mandatory pre-action period. Section 9.3 governs the consumers it covers.

Arbitration. Where enforceable, disputes relating to the Products, these Terms, or the Genie Parties must be resolved by binding individual arbitration in English before one arbitrator administered by AAA under its Consumer Arbitration Rules, including applicable mandatory fee protections and Mass Arbitration Supplementary Rules. The Federal Arbitration Act governs. The arbitrator decides arbitrability and the scope and enforceability of this agreement, except matters reserved by law to courts and enforceability of the class waiver. Judgment may be entered in a competent court.

Exceptions and fees. Either party may bring eligible individual small-claims proceedings or seek court relief to protect intellectual property or confidential information. Non-waivable public injunctive relief remains available in court. Fees and costs follow applicable law and AAA rules. For frivolous or improper claims, you must reimburse amounts advanced for you only as those rules and law permit. If AAA declines administration, applicable rules and law determine the available forum.

Individual proceedings. You and the Genie Parties waive jury trial for arbitrated claims and waive class, collective, consolidated, multiple-plaintiff, or representative proceedings in any forum, to the fullest extent lawful. No arbitrator may consolidate merits proceedings, decide a class case, or award relief to nonparties except as mandatory law requires. Administrative coordination under applicable AAA rules is not merits consolidation. If the class waiver is unenforceable for a proceeding, it proceeds in court, not class arbitration; severable claims remain subject to arbitration.

Opt-out. Within 30 days after first registering or accepting these Terms, whichever occurs first, email hi@geniegetsme.com with your account details and decision to reject arbitration, or both arbitration and the class waiver. Rejecting arbitration alone does not reject the class waiver; to reject both, expressly say so. You may not reject only the class waiver. A valid arbitration opt-out also releases Genie from arbitration with you.

Law, courts, and deadline. Delaware law governs, without conflict-of-laws rules. Non-arbitrated disputes must be brought in Delaware state or federal courts, except where mandatory law requires otherwise. There is no separate US-residence limitation on arbitration; mandatory local rights and forums control where applicable. Claims must be brought within one year after arising where lawful; mandatory longer periods and tolling prevail.

7.12 Apple App Store

For Apple apps, this Section controls conflicting general provisions concerning the app. These Terms are between you and Genie, not Apple. Your license covers Apple devices you own or control under Apple's Usage Rules, including permitted Family Sharing or volume purchasing. Apple owes no support duty. Genie, not Apple, handles applicable product, consumer, regulatory, and intellectual-property claims. For breach of an applicable warranty, notify Apple for any required purchase-price refund; Apple has no further warranty duty to the extent lawful. Comply with third-party terms. Apple and its subsidiaries may enforce these provisions as third-party beneficiaries.

7.13 Reporting copyright concerns

For copyright notices and counter-notices: please send the legally required information to Matt Jones, Genie Travel, Inc., 151 SE 1st St., #630, Miami, FL 33131, USA; telephone: +1 (786) 309-2335; hi@geniegetsme.com. We respond under applicable law, may remove infringing material, and terminate repeat infringers in appropriate circumstances.

7.14 Meeting people and visiting places

Please use your own judgment when meeting someone, visiting a venue, or using another service. We do not conduct user background checks. These interactions are at your risk; the Genie Parties disclaim responsibility for others' conduct, subject to Section 7.7.

7.15 Taxes and export compliance

You are responsible for applicable taxes on purchases and rewards, but not taxes on Genie's income. You must comply at your expense with export controls and sanctions, obtain required authorizations, and not use or transfer the Products where prohibited. You represent that applicable embargoes and restricted-party lists do not bar you.

7.16 A few final details

These Terms and the policies they incorporate are our entire agreement about the Products. Statements outside them create no warranty unless law requires. Subject to non-waivable law, you are not relying on statements or promises outside these Terms. Invalid provisions are narrowed or severed as lawful, except under Section 7.11. Not enforcing a provision does not waive it; any waiver by Genie must be written and signed by us. Headings do not change meaning.

We may assign these Terms and licenses; you need our written consent to assign yours. The Genie Parties may enforce their protections as third-party beneficiaries; Apple has the rights in Section 7.12. There are no others.

We welcome feedback. Comments, suggestions, and other feedback about your Genie experience (Feedback), other than protected review content described below, belong to us. You assign all rights in Feedback, including intellectual property rights, retain no proprietary interest, and gain no ownership in the Products. We may use or disclose Feedback in any manner and for any purpose without notice or compensation, subject to the Privacy Policy and source restrictions.

Protected reviews and complaints. Nothing in these Terms or related policies prohibits, penalizes, or requires a transfer of ownership of reviews, assessments, or complaints protected by applicable consumer-review law. We receive only a non-exclusive license to use that content under Section 6.3. This exception controls use restrictions, confidentiality, termination, indemnity, and Feedback ownership. Lawful restrictions on trade secrets, protected private information, and unlawful content remain.

You agree a breach would cause irreparable harm for which money alone is inadequate, entitling us to equitable relief in addition to other remedies, without bond, other security, or proof of damages, to the extent lawful.

Events beyond our reasonable control excuse performance to the extent lawful. The English version controls unless law requires otherwise. We may change usernames to address conflicts. Using Genie outside the United States is your choice, and you must comply with the applicable local requirements.

Questions or notices? Contact hi@geniegetsme.com or Genie Travel, Inc., 151 SE 1st St., #630, Miami, FL 33131, USA. We may notify you through Genie or your account contact details.

8. How the related policies fit together

The Privacy Policy, Genie AI Terms, Community Standards, and, for relevant features, Community Payment Terms apply. These Terms control conflicts with the AI Terms and Community Standards; expressly applicable payment or other feature-specific terms control their stated subject matter. The Privacy Policy governs personal-data practices, including the natural-sharing model and promotional license described here. No policy overrides mandatory rights, source restrictions, or required consent. For the subjects and consumers it covers, Section 9 takes priority over all of these policies.

9. Rules that apply to consumers in specific markets

This section replaces conflicting language in the opening risk acknowledgment and Sections 2, 4, and 6-8 from the time you enter the agreement. Sections 9.1-9.3 apply where Australian, UK, French, or Polish mandatory consumer law protects you in this transaction; Section 9.4 applies to New Jersey consumers. You do not need a court ruling for these rules to apply. Elsewhere, the general provisions remain subject to applicable law.

Genie still provides probabilistic assistance, without a guarantee of perfect outcomes. An error, or your acceptance of a warning, does not by itself establish whether a legal duty has been met.

9.1 Your paid period, safety restrictions, and refunds

Your paid period. We do not end a prepaid period solely for convenience; this includes the current paid billing period of an auto-renewing subscription. Either party may stop renewal; we give reasonable advance notice of non-renewal. We may end a free or indefinite service without an unexpired paid or fixed commitment on reasonable notice.

When access needs to be restricted. We may immediately and proportionately restrict access on reasonable grounds to address serious or repeated harassment, fraud, other material misuse, security threats, or legal requirements. For another remediable material breach, we give a reasonable opportunity to put it right before termination.

When service may end early. We may terminate for an uncured material breach, a serious breach that cannot reasonably be remedied, or where lawful continued supply is not reasonably practicable because of a legal requirement, loss of an essential external service, or an event beyond our reasonable control after reasonable mitigation. Otherwise, we continue the paid period or seek your agreement to early closure. This does not require unsafe access, perfect AI performance, or uninterrupted availability.

Refunds for unused value. If we end or discontinue prepaid access early, we return the price actually paid for the affected service's unprovided period, including unused separately purchased units, without double counting. For a time-based subscription, we multiply the price paid for the period by the fraction of time not provided. For a partially affected bundle, we use the reasonably attributable value of the affected part.

Suspensions do not allow us to keep payment for supply we are legally obliged to refund. We do not recalculate the used period at a different price. Charges for service already properly supplied and separate third-party transactions you validly authorized remain payable. Greater statutory remedies remain available; this repayment is not a liability cap, release, or exclusive remedy.

Refunds and misconduct costs are separate. A refund does not release an independently recoverable claim under Section 9.2. Where a refund must be fee-free, we make no deduction for processing, investigation, or termination. Otherwise, any deduction to settle a debt (a set-off) must be legally permitted and limited to a debt you agree after receiving an itemized explanation or that a competent forum determines. We do not delay an undisputed refund to resolve a separate claim.

Refunds follow applicable deadlines and payment-method requirements and otherwise are made without undue delay. A processor's retained fee, routine moderation, or a decision to close the service does not by itself mean you owe us that cost.

9.2 Your remedies and responsibility for claims

Australia. Your Australian Consumer Law guarantees, including applicable quality, fitness, due-care-and-skill, and supply guarantees, are not excluded or restricted. Statutory correction, resupply, cancellation, refund, price-reduction, and compensation rights remain available as applicable, including compensation for reasonably foreseeable loss where the law provides it. The cap, exclusions, risk acknowledgment, and indemnity do not reduce liability for breach of those guarantees or transfer it back to you.

For other liability, Section 7.7 continues, except for fraud, willful misconduct, death or personal injury caused by negligence, and liability that cannot legally be limited. We do not apply the business-service resupply-only limitation to this consumer personal-assistant service.

United Kingdom. We remain responsible for the statutory standards applicable to our digital content and services, including conformity with description and reasonable care and skill, and the remedies for failing them. The cap and exclusions do not reduce those remedies or compensation legally recoverable for reasonably foreseeable personal loss caused by our breach or negligence, including our responsibility for providers performing our obligations. They do not limit fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

We do not cover business losses from a personal-use service or losses not caused by us or not reasonably foreseeable, except where law provides otherwise. Ordinary causation and mitigation rules apply; no perfect-result warranty is added.

France and Poland. The cap, exclusions, risk acknowledgment, and indemnity do not reduce compensation legally recoverable for our non-performance or improper performance, or statutory digital-content, digital-service, and other consumer remedies. Ordinary rules on causation, legally recoverable loss, and mitigation remain; we do not assume an additional obligation to insure outcomes or guarantee error-free AI.

Your responsibility for claims in these four markets. Instead of Section 7.8, you owe only reasonable, foreseeable losses and third-party claim costs to the extent caused by your material breach, unlawful conduct, infringement of others' rights, or culpable misuse. These may include documented, incremental investigation, containment, remediation, and non-recoverable third-party charges directly caused by that conduct, but only where independently recoverable under applicable law.

We account for avoided costs and mitigation; there is no fixed penalty, markup, ordinary-overhead charge, or cost for merely exercising protected rights. An unsubstantiated allegation or an AI error alone is not your breach. You do not cover loss caused by a Genie Party's breach, negligence, or unlawful conduct.

We must establish the basis and amount of a claim and exercise defense and settlement control reasonably. No settlement imposes an admission or non-monetary obligation on you without consent; a disputed demand does not itself establish a debt. This does not create a new user right to reimbursement beyond the applicable contract or law.

9.3 Changes and resolving disputes in those four markets

Changes to price and service. Price increases take effect at renewal, after required advance notice and any required consent, not during a prepaid fixed period. During an existing contract, other changes must have a valid reason: complying with law, addressing safety or security, maintaining interoperability, responding to an essential supplier change, or improving functionality without materially reducing the agreed benefit.

We explain the change and give reasonable advance notice in a form you can keep, except where an urgent legal or security need requires earlier action. We do not charge extra during the paid period for a change.

If a change would have more than a minor negative effect on access or use, we either preserve a conforming unchanged service at no extra cost, obtain your agreement, or allow you to end the affected service without a cancellation charge and receive the repayment in Section 9.1. In France and Poland, the statutory digital-service termination window is at least 30 days from the later of the change or notice. Other mandatory notice, agreement, or remedy rules remain. A change does not retrospectively remove an accrued claim.

Resolving a dispute in the UK, France, or Poland. For UK, French, and Polish consumers, Section 7.11 does not require arbitration, a waiver of collective remedies, an overseas court, or a shortened contractual claim period; the parties may agree to arbitration after a dispute arises.

Resolving a dispute in Australia. For Australian consumers, the class/collective waiver and restrictions preventing representative proceedings do not apply, and those proceedings may be brought in a competent court. Individual arbitration otherwise remains, with remote or local participation available at the consumer's choice, no required overseas attendance, and Genie paying any excess arbitration costs necessary to avoid making that process more expensive for the consumer than a competent local court. Mandatory local forums and statutory claim periods remain available. Informal discussion does not obstruct a mandatory legal remedy.

Other rules that continue to apply in all four markets. In all four markets, binding pre-contract information, legal burdens of proof, and judicial requirements for equitable relief are not displaced by Sections 7.6 or 7.16. Assignment does not reduce the consumer's guarantees without any legally required agreement. Other Genie protections continue within these specific replacements.

9.4 New Jersey

For New Jersey consumers, Sections 4.1, 4.3, 7.6-7.8, 7.11, and 7.16 do not exclude statutory refunds, damages, penalties, or attorney-fee remedies under the New Jersey Consumer Fraud Act or Truth-in-Consumer Contract, Warranty and Notice Act. The one-year deadline does not shorten claims under those statutes.

The cap, exclusions, and indemnity do not protect fraud, willful or reckless misconduct, gross negligence, or a violation of law. Other ordinary contract claims remain subject to the stated limits where lawful; the arbitration procedure does not remove remedies available in the applicable forum. These are New Jersey-specific limits, not a statement that New Jersey consumers have no additional rights.